Shipping Policy
At The Long Dog, we understand the importance of timely and reliable shipping. We strive to provide the best shipping experience for our customers, ensuring that your pet accessories and treats arrive safely and on time.
Shipping Methods:
We offer various shipping methods to accommodate your needs:
- Standard Shipping: Our standard shipping option delivers your order within 5-7 business days. This method is available for both domestic and international orders.
- Expedited Shipping: For those who need their items sooner, we offer expedited shipping. This option ensures delivery within 2-3 business days for domestic orders.
- International Shipping: We also ship internationally to bring our unique pet products to furry friends around the world. International shipping times may vary depending on the destination.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase.
Order Processing Time:
Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Tracking Your Order:
We provide tracking information for all orders. Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Shipping Restrictions:
While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to customs regulations or other factors. If you encounter any issues during the checkout process, please reach out to our customer support team for assistance.
Lost or Delayed Shipments:
In the rare event that your shipment is lost or significantly delayed, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
Customer Support:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible shopping experience.
Contact Information:
Trade name: The Long Dog
Phone number: (603) 820-2024
Email: contact.thelongdog@gmail.com
Physical address: Hudson NH 03051, United States